John 3:16

I believe the unbelievable, I receive the impossible, because it's doable. Jesse Duplantis

(928) 615-5224Call
A homeowner's hand holding a phone near a clear backyard pool with gravel landscaping and a palo verde tree

How the Free Yuma Pool Line Works

One call, a few quick questions, then a local pool company on the line. Or send the short form on the contact page and a local company calls you back. Here is each step, what to have ready, and the things the line will never do.

Call (928) 615-5224 What to ask the company

What happens on the call

Nobody at Yuma Pool Cleaning Pro does pool work. The line is a free phone number with one job: getting your call to a pool service company serving your part of Yuma County. Here is the order things happen in.

  1. You call (928) 615-5224. An automated assistant answers. It picks up at any hour, every day, so you can call after work, late at night or on a weekend.
  2. You describe the pool in a sentence or two. The assistant wants a short description of the problem. Plain words are fine: "the water turned cloudy after the storm" or "the pump is making a loud grinding sound."
  3. The call is transferred. You are put through to a pool service company in the Yuma area. It is independent of the line and locally owned. The company gets a brief summary of your problem first, which saves you telling the whole story twice.
  4. If the company cannot answer, your name, callback number, community and pool problem go to that company for a return call.
  5. From there you deal with the company. It inspects the pool, explains the likely cause, sets its own price, does the job if you approve, and sends its bill straight to you.

Where the line's job starts and stops

The line is a connection and nothing more. Knowing where its role ends helps you know who to ask about what.

The line does

  • Answer your call at any hour with an automated assistant
  • Ask what is wrong with the pool and which community you live in
  • Connect you with an independent pool business owned by local people
  • Hand your details on so a busy company can return the call
  • Explain on this website how to check a company before you hire it

The line does not

  • Clean pools, test water or handle chemicals
  • Repair pumps, filters, heaters or anything else
  • Give quotes, set prices or book appointments
  • Check licenses, insurance or reviews for you
  • Charge you anything, ever

A referral fee may be paid to the line by the pool businesses. You never pay the line anything, so that fee is never passed to you as a charge from the line.

What to have ready before you call

The call goes faster, and the company starts with a clearer picture, if you know three things.

  • Where the pool is. Yuma, Fortuna Foothills, Somerton, San Luis, Wellton or Gadsden. Your community helps the call reach a company that works there.
  • What the pool is doing. Water that is green or milky, a pump that buzzes but will not start, a leak at the equipment, crust on the tile, a heater that will not light. If it started after a storm or after months away, say so.
  • The pool type, if you know it. Plaster or pebble, chlorine or saltwater, a heater or not. If you are not sure, that is fine. The company will see it in person.

If the pool sat unused while you were away for the summer, mention how long. A company plans a green pool cleanup differently from a weekly visit.

A hand holding a small water sample vial at the surface of a clear pool

What to ask the pool company

The company is independent, so you decide whether to hire it. These questions help you compare one company with another and avoid surprises on the bill.

  • What is your Arizona ROC license number? The R-6 license class, set by the Arizona Registrar of Contractors, is for home pool service and repair. Type the number into the ROC contractor search to check that the license is active and fits the job.
  • Can I have the quote in writing? A written quote should say what work is included and what it costs, so there is no confusion later.
  • What does a regular visit include? For weekly service, ask whether the visit covers brushing, skimming, baskets, water testing and filter care, and whether chemicals are part of the price.
  • Can you show proof of insurance? Liability insurance is not a condition of an Arizona ROC license, and the ROC search does not list it. The only way to know is to ask the company.

Check the contractor license. Arizona's Registrar of Contractors (ROC) issues the licenses for pool work. Residential R-6, Swimming Pool Service and Repair, is the classification for servicing a home pool and handling minor repairs. Building a new pool or putting in a whole new plaster or pebble surface falls under construction classifications such as B-5. Routine cleaning on its own is a gray area the ROC has not written a clear rule on, so simply ask the company what it holds. Then type its ROC number into the ROC contractor search (new tab) to see if the license is current, what type it is and any recent complaints. Yuma Pool Cleaning Pro does not run this lookup for you.

Spanish on this website

Every page has EN and ES buttons in the header. Pressing ES shows the page in Spanish through Google Translate, which is a machine translation. The buttons change the website only. They do not change anything about the phone call.

Your information

The details you give on the call go to the pool company your call reaches, so it can help you or call you back. The privacy policy explains what is kept and why.

A man standing in a pool skimming the surface with a leaf net, face not shown, with a saguaro beyond the wall

About this line: Yuma Pool Cleaning Pro is a free phone line, not a pool company. It answers your call and connects you with an independent local pool service company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. Calling the line costs you nothing. See how the line works.

Pages to read next

Common questions

Is the Yuma pool line really free to call?

Yes. Calling, answering the assistant's questions and being transferred cost you nothing, and no invoice ever comes from the line. Any visit, cleaning or repair is priced and billed by the pool company you are connected with. Those companies may pay the line for referrals.

Am I talking to a real person when I call?

The first voice is an automated assistant, not a person. It asks a few short questions and then transfers you. The person who picks up after that works for the independent pool company, not for the line.

What if nobody answers after the transfer?

If the company cannot pick up, the assistant collects your name, a number to reach you on, your community and what is wrong with the pool, then sends that to the company so it can ring you. Answer unknown numbers for a while, since the company will likely phone from its own line.

Can the line tell me whether a pool company is licensed?

No. The line does not look into licenses, insurance or reviews. Get the license number the company holds with the Arizona Registrar of Contractors and type it into the search box on the ROC contractor search. The result tells you if the license is active and which classification it has.

Ready to describe your pool? Call now

Ring the line at any hour, say what is happening with the pool and where in the Yuma area it is, and the call is passed to an independent, locally owned pool service company. That company looks at the pool itself and sets its own price.

Call (928) 615-5224

  • Day or nightAn automated assistant picks up every call, weekends and holidays too.
  • No charge to youThe line never bills callers. Any price comes from the pool company.
  • Look up the licenseFor repair or equipment work, ask for the company's ROC number and search it on the state site.
  • You decideHear what the company found and what it costs before you agree to anything.